Key Contacts
- See what health, nutrition and other programs you may be able to get
- Apply for FoodShare, BadgerCare Plus, and Medicaid
- Check the status of your benefits (for example: what health care plan you are enrolled, the amount of FoodShare benefits)
- Report changes (example, new address or job)
- Replace your lost or damaged ForwardHealth card
- Renew your benefits and submit your FoodShare/Child Care Six-Month Report forms
FoodShare, Medicaid and BadgerCare Plus for Families Member Services—1.800.362.3002
- Premiums
- Covered Services and Copayments
- Health Insurance Premium Payments
- Find a Provider
- Replace your ForwardHealth Card
Local Agency 715.273.6788 or access.wi.gov
- Apply for benefits
- Complete a renewal
- Questions about eligibility and enrollment rules
Great Rivers Call Center or access.wi.gov —1.888.283.0012
- Report changes online or by phone
- General questions
- Apply for FoodShare, BadgerCare Plus, Medicaid & ChildCare
- Cancel or Reschedule Appointments
Centralized Document Processing Unit—1.855.293.1822
- Report changes or send proof/verification by fax using a Document Tracking Sheet (DTS) —members receive a Document Tracking Sheet (DTS) in the mail as part of a request for information, or they can obtain a DTS by logging in to their ACCESS account at access.wi.gov and printing one.
FoodShare Members
Quest Customer Services—1.877.415.5164
- General information about your card
- To report a lost, stolen or damaged card
- Replace your QUEST card
Members Enrolled in an HMO
HMO Enrollment Specialist—1.800.291.2002
HMO Ombudsman—1.800.760.0001
SeniorCare
Call 1.800.657.2038 or 711 (TTY)* if you:
- Want to apply for SeniorCare,
- Have questions about your application,
- Need to report a change, or
- Have questions about your SeniorCare card.
Consumer Guides and other information about programs and services provide through the Department of Health Services can be found at http://www.dhs.wisconsin.gov/programs/ or http://www.dhs.wisconsin.gov/em/customerhelp/