Location and Office Hours

Third Floor
Pierce County Office Building
412 W. Kinne St.
PO Box 670
Ellsworth, WI 54011

General Office Hours
Monday - Friday
8:00am - 4:30pm
(Closed Holidays)

Phone: 715.273.6766 or 715.273.6770
Fax: 715.273.6862

Staff Contacts

Director
Ron Schmidt - EXT 6777

Children, Youth & Families Program Manager
Carly Ohman - EXT 6772
Kristi Frederick - EXT 6773

Mental Health & AODA Program Manager
Ron Kiesler - EXT 6642

Economic Support Manager
Christina Tuenge - EXT 6795

Child Support Manager
Luann Berger - EXT 6625

ADRC Manager
Heather Conway - EXT 6593

 

 

 

 

 

Human Services

POLICY: Staff and/or Public Concerns

When a Pierce County Department of Human Services Board member is contacted by a staff person or member of the general public who has a concern or complaint about the Department or persons within the Department, the board member will:

  • Remember that individual board members have no power or authority to speak or act for the full board;Listen to the person’s concern;Express a desire to reach a satisfactory solution;Explain that the Board and management have established a process for handling concerns. Suggest that the concern be discussed with the person most immediately responsible;Refer a client with a complaint to the appropriate program manager and/or staff person;Refer staff with a complaint to their supervisor, the Director, or other appropriate grievance procedures;Assure the person the director will be informed of their concern;Ask the person to report back to you about the progress or resolution of the concern, if desired; and
  • Inform the Director of the complaint or concern.